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Beware of Phone Scams

Consumer Tips:
•     Never give out your personal financial information in response to an
unsolicited phone call, fax or email, no matter how official it may seem.

•     Do not respond to email that may warn of dire consequences if you do not validate your
information immediately. Contact the company to confirm the email’s validity using a telephone
number or website you know to be genuine. Clicking on a link could give a criminal access to your
personal information.

•     Check your credit card and bank account statements regularly and look for unauthorized
transactions, even small ones. Some thieves hope small transactions will go unnoticed. Report
discrepancies immediately.

•     When submitting financial information on a website, look for the padlock or key icon at the
top or bottom of your browser, and make sure the Internet address begins with "https." This signals
that your information is secure during transmission.

•     Report suspicious activity to the Internet Crime Complaint Center, a partnership between the
FBI and the National White Collar Crime Center at





























© 2013 American Bankers Association, Washington, D.C.                                              
                       Page | 125




2013 AB A I ssue S um m ar y







•     If you have responded to an email, contact your bank immediately so they can protect your
account and your identity. For information on identity theft, visit ABA's consumer page on identity
theft and see additional  resources on phishing.3,4










Phishing attacks use 'spoofed' e-mails and fraudulent websites designed to fool recipients into
divulging personal financial data such as credit card numbers, account usernames and passwords,
Social Security numbers, etc. By hijacking the trusted brands of well-known banks, online retailers
and credit card companies, phishers are able to convince recipients to respond to them.