New Account Questions and
Answers
1. “I have had the same
account with your bank for 50 years. Why are you changing
it now and charging me more fees?”
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Our goal is not to make
your life more difficult, but rather to help simplify
the benefits of each account and to make sure that you
have the right account for you. We have developed 2 types
of accounts that can fit any lifestyle. Our accounts are
also designed to allow our customers the flexibility and
choice of avoiding any monthly service charge!
2. “Do I get to pick which
account I want or are you going to choose it for me?”
3. “Will my account number
change?”
4. “If I currently have
a Bonus Plus account and you are changing it to a Simply
Smart, what are you taking away from me?”
5. “I heard on WAND that
all banks are going to start charging more fees because
they are doing so poorly. Is this just a way for you to
make more money from my account to make up for your losses?”
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