Q: What information is available through the SoyBank eStatements program?
A: SoyBank customers can receive their monthly account statements and other periodic notifications for checking, savings and certificates of deposit via the service.

Q: Do I need to have a SoyBank Online Banking account to participate?
A: Yes. A SOYBANK Online Banking account is required for SOYBANK eStatements service. We will send notification of your statement’s availability to your e-mail address.

Q: Is my SoyBank eStatement account information protected from others viewing it?
A: Your information is protected with the latest security features and requires a password that only you will know to access the information. SOYBANK eStatements program uses 128 bit encryption security to ensure that your private information stays private.

Q: What kind of computer equipment and software program is needed to use online SoyBank eStatements?
A: You do not need any special computer configuration or software package to access your SOYBANK eStatements Online - just a computer, Internet access and an Internet browser that supports 128 bit encryption. The following browsers provide the security encryption required for the SOYBANK eStatements program: Adobe® Reader® software, Netscape Navigator 6.1 or higher, Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox 1.0 or higher or Opera, 7.54 or higher. MAC OS X users may access their statements using Netscape Navigator 7.0 or higher, Mozilla Camino 8.1 or higher, Apple Safari 1.0 or higher, Mozilla Firefox 1.0 or higher, or Opera 7.54 or higher.

Q: What if my internet browser is not one of the versions needed to access my account information?
A: Netscape, Microsoft and Mozilla offer free download upgrades of their browsers on their respective homepages.

Q: How do I view my monthly SoyBank eStatements online?
A: Your statement can be accessed by logging into your SOYBANK Online Banking account through SOYBANK Bank’s homepage at www.SoyBank.com. Select the account for which you’ve received notification and then click the ‘Documents’ button.

Q: What if I accidently delete my email notification that my statements are ready? Can I still view them?
A: Even if you delete the email notification, you can access your SOYBANK eStatements through your SOYBANK Online Banking account via SOYBANK Bank’s homepage at www.SoyBank.com.

Q: What if I no longer want to receive my statement electronically? How do I stop receiving SoyBank eStatements?
A: You can switch back to the paper version of your statement at any time unless it is a condition of your account to maintain the service. Contact a customer service representative at 1-888-769-2265 and ask to change your statements back to paper.

Q: Can I have my SoyBank eStatements email notification sent to two different email addresses?
A: We can only send your SOYBANK eStatements notification to one email address; however, you can access your statements via any computer with Internet access.

Q: How do I change my SoyBank Online Banking password if I forget it or think it has been compromised?
A: Contact a customer service representative at 1-888-769-2265 and request your password be changed. The next time you log on you will have to change your password from the temporary password to one of your choice. Or, if you know your password, but just wish to change it, after logging into your Online Banking, select the “Options” button. On this page you can edit your e-mail address, change the security answers and/or change your password.

Q: Can joint owners sign the enrollment form for SoyBank eStatements?
A: The Primary Account Holder on the account can sign up an account for SOYBANK eStatements either directly on-line or by completing the paper form and returning it to a Customer Service Representative. If the Secondary Account Holder’s choice differs from the Primary Account Holder’s, the Secondary Account Holder does not have the ability to sign up electronically on-line and must complete the paper form and return it to a Customer Service Representative.

Q: How do I notify the bank of my new email address?
A: You may contact a Customer Service Representative at 1-888-769-2265 with your new e-mail address. Or you may log into your Online Banking and select the “Options” button. On this page you can edit your e-mail address, change the security answers and/or change your password.

Q: When, during the month, will my SoyBank eStatement be available online?
A: Your SOYBANK eStatements will be available the next business day following your scheduled statement cycle. The statement cycle period is noted in the upper right hand corner of your statement.

Q: How long will the eStatement remain “online”?
A: SOYBANK eStatement program will provide statements for the last 12 months.

Q: Can my SoyBank information be exported to other programs?
A: SOYBANK eStatement can be saved as a text file and imported into Microsoft Word or another text program. The information cannot be exported to financial accounting software from the document. To export account transactions from your Online Banking to financial software (Quicken, Money or any program supporting .csv formats) you may do so using our “export transactions” page from within Online Banking. You may export transactions from your current or previous statement only.

Q: Why didn’t I receive my SoyBank eStatement notification this month?
A: There are several possible reasons why your SoyBank eStatements notification did not arrive in your email inbox:

• The email address we have on file for you is incorrect
• Your inbox is currently full and your Internet Service Provider (ISP) will not allow additional messages to be delivered
• Your email address is correct in our files, but your ISP thinks the SoyBank eStatements notification is “spam” mail and is blocking the message from being delivered. This is particularly true when one sender is emailing a large number of the ISP’s customers at the same time, which may happen when we send your SoyBank eStatements notification.

If you failed to receive your SoyBank eStatements notification, contact SoyBank at 1-888-769-2265 and verify whether the email address we have on file for you needs to be corrected or not.

Click here to download the E-Statement Sign-Up Form (PDF)