• Perform maintenance, repair and proper software operation of Company computers.  Maintain and coordinate repairs/replacement of media equipment.  Maintain and support remote sites.  Contact vendors as needed to repair equipment.
• Answer Helpdesk calls and enter tickets, reset User credentials, and provide first level support.  This position will work with the Supervisor on escalating calls as directed.
• Provide set-up and training of staff receiving hardware & software.  Answer staff questions on software capabilities and use.
• Maintain information technology standards while resolving problems to ensure consistency and supportability of the computing environment.
• Use discretion and good judgment in organizing and performing requested assignments promptly.
• Perform other duties as assigned.

• Minimum two years related technical experience and/or training in a Microsoft Office and Windows environment
• Technical experience and knowledge of microcomputer and notebook hardware, software, networks, and client server computing or other relevant platforms required
• Good verbal and written communication skills, and experience in creating technical documentation
• Strong problem solving and analytical skills, and the ability to work under supervision to solve problems and schedule tasks in an environment of changing priorities and emergency situations
• Strong customer service skills

Human Resources
Soy Capital Bank and Trust Company
1501 E. Eldorado
Decatur, IL 62521